Thursday, July 21, 2011

I need to find a lawyer with PayPal experience?

I sold a new phone over eBay and PayPal was used for the payment method. Basically long story short, after one week the buyer e-mailed me saying 1st the phone was only showing gobble when using the keyboard after him having the phone for one week and then the 2nd email he claimed the phones sliding mechanism wasn't working properly and that the face plate was broken and this happened within 24 hrs of activation. I tried to work with this buyer but he decided to open a dispute through paypal ( He only wrote 2 sentences writing only about the 2nd emails complaints and that I had a no return policy). I raised it into a claim because it was more than obvious this guy was lying and damaged the phone. So I provided paypal with a close up picture of the phone before I sent it and the e-mails between the buyer and myself as well. I clearly described how inconsistent he was with his accusations. PayPal closed the case in his favor. Now I have been a member for almost 6 years with over 50 feedbacks of 100%. The other guy has only been a member for 3 with only 1 previous feedback. Once I received the phone it was clearly damaged, showing scratches everywhere and the screen wasn't working right anymore because you can not see anything except fuzzy things. I had told PayPal that the guy must have dropped the phone because the things he was describing are caused by something like that and he would never have been able to get the phone activated since you need to be able to see whats displayed. So I had to appeal my case and provided a written statement by sprint that the phone was brand new with no damages and that now the phone has marks and the screen was broken which those are things caused usually by dropping or crushing. Also I sent them pictures of the phone being broken now, and that the buyer didn't return all of the items. PayPal is asking me to go back to sprint because they need the evaluation from sprint to be on paper with a Sprint Letterhead.....even though the store phone # is on there. When the supervisor called me he said that I could be lying and the letter and phone # is a fake....even though the phone number is found in the yellow and white pages. I asked if I went back and got what they are asking for if he can guarantee me my money back, he said no. I am done with this and need a lawyer. The buyer didn't provide any proof what so ever....all he did was write those sentences. I have done more then enough. I live in TN and am looking for someone who has knowledge about PayPal. My e-mail is Starwhiteangel18@yahoo.com. If you have been hurt by PayPal please message me too, maybe we can get a class action lawsuit together. Thanx

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